Zone: Provincial Location: Provincial with site to be determined based on successful applicant.
Work will include a combination of on-site and remote work.
Travel may be required. Hospital Admitting Clerk II (Clinical Informatics Analyst)
CorCare Informatics
Permanent, Full-Time
CUPE-HS
30139POS

Hours: 75 hours bi-weekly (8 hours, Shift Work; Days, On-Call, Evenings, Nights, Weekends)

Salary: CGCU29 (CAD27.61 - CAD30.67 per hour)

Competition Number: VAC0028279

Posted Date: 2026-08-24

Closing Date: 2026-08-30

About Us

As part of the Newfoundland and Labrador Health Services, the Digital Health division provides quality information to health professionals, the public, researchers, and health system decision makers. Through collaboration with the health system, we support the development of data and technical standards,?maintain?key health databases, carry out analytics and evaluation, and support health research. We support healthcare within Newfoundland and Labrador, including patients and communities,?through the delivery of information technology (IT) and digital health services applied?in?the healthcare system to provide quality care. Our mandate includes the development and implementation of a confidential and secure provincial electronic health record as well as other provincial clinical information programs, including the change management required to support adoption by end user clinicians.

?Following the successful provincial go-live of the Health Information System (HIS) powered by Epic, NL Health Services is transitioning to a sustained operational model focused on stabilizing,?maintaining, and continuously improving the system. This next phase?builds on?the foundation?established?during implementation and shifts the focus to supporting day-to-day operations, ensuring system reliability, and enabling ongoing enhancement in support of clinical and business needs.

?In the operational state, Digital Health teams play a key role in maintaining, supporting, and continuously improving the HIS. This includes collaborating with clinical, operational, and technical partners to address emerging needs, resolve issues, support quality improvement initiatives, and identify opportunities to optimize workflows, user experience, and patient outcomes.

?To support this transition, NLHS continues to build and strengthen its Digital Health workforce across clinical informatics, information technology, analytics, and change enablement. These roles are essential to sustaining system performance, advancing continuous improvement efforts, and ensuring the HIS evolves in alignment with organizational priorities and provincial healthcare needs.

About the Role

Reporting to the relevant Manager, the HIM Analyst (Clinical Informatics Analyst) supports the ongoing maintenance, support, optimization, and enhancement of digital health systems and clinical applications used across front-line operational and program environments. The role applies health information knowledge (registration, scheduling, etc.) to support requirements analysis, workflow documentation, system support, issue resolution, testing, data analysis, process improvement, service coordination, and operational support activities.





The HIM Analyst (Clinical Informatics Analyst) works at the intersection of clinical practice, workflows, data, and technology. The role helps translate program and operational needs into clear requirements, workflow documentation, practical system solutions, and actionable insights that support decision-making, operational effectiveness, safe care delivery, and quality patient outcomes.

The HIM Analyst (Clinical Informatics Analyst) collaborates with operational stakeholders, technical teams, project partners, clinical staff and leaders, vendors, and other partners to support the stabilization, maintenance, optimization, and ongoing enhancement of the HIS. The role contributes health information knowledge (registration, scheduling, etc.) subject matter expertise to support workflow design, clinical documentation, system usability, performance monitoring, process improvement, issue resolution, testing, documentation, and alignment with organizational priorities.

This role requires:
- Ability to participate/accommodate shift work (Evening/Weekends/Nights) as necessary.
- Ability to participate in an on-call application support rotation.
- Ability to be able to travel as required for provincial team collaboration activities and site visits.

Key Responsibilities

You will be responsible for, but not limited to, the following:
- Gather, analyze, and document business, operational, technical, clinical, or program requirements for applicable service areas, under the guidance of the relevant Manager and Director.
- Apply health information knowledge (registration, scheduling, etc.) knowledge to assess workflow needs, identify system impacts, support clinical decision- making, and ensure digital solutions align with nursing practice and care delivery.
- Evaluate current-state nursing workflows, processes, documentation practices, patient assessment activities, care planning processes, medication-related workflows, and operating practices to identify improvement opportunities and support future-state workflow documentation.
- Collaborate with clinical staff and leaders, operational stakeholders, and technical teams to support analysis, planning, implementation, enhancement, issue resolution, and operational support activities.
- Support the design, validation, and optimization of system workflows that enable the assessment, documentation, care planning, order-related workflows, patient monitoring, and interdisciplinary communication of care.
- Analyze qualitative and quantitative data to assess performance, effectiveness, system use, workflow impacts, risks, and opportunities to improve operational, clinical, or service processes.
- Assist with the design and documentation of specifications, process designs, data workflows, reporting needs, operational procedures, configuration inputs, and/or other role-specific deliverables.




- Support testing, validation, implementation, training, operational readiness, change management, evaluation, and post-implementation support activities as assigned.
- Act as a liaison between internal and external stakeholders, technical teams, vendors, and other partners to support shared understanding of workflows, processes, data, system capabilities, limitations, risks, and improvement opportunities.
- Applies specialized knowledge of patient access operations to support application enhancements, system implementations, and operational initiatives involving scheduling, registration, and patient intake processes.
- Partners with stakeholders to analyze workflows, identify opportunities for improvement, and ensure technology solutions align with organizational, operational, and patient service objectives.
- Contributes to application configuration, testing, and optimization efforts by providing expertise in patient flow, appointment management, registration accuracy, and insurance-related processes.
- Supports end users through training, troubleshooting, and change management activities while promoting consistent workflows, data integrity, and continuous improvement.

About You?

Your education and experience include:
- Completion of a two-year office administration program approved by NL Health Services.
- Minimum of three (3) years' experience within the last five (5) years in registration and admitting in Health Information Management.
- Solid clinical working knowledge of Patient Flow and Admission in the eHealth system.
- Willing to acquire Epic Certification; prerequisites, participate in Epic training/education sessions, complete self-assessments and successfully challenge the certification exam is required.

You have the following skills and abilities:
- Extensive knowledge of current trends and practices related to eHealth clinical information systems
- Strong analytical and problem-solving skills
- Proven decision-making skills
- Superior communication (written and oral) and interpersonal skills
- Able to build and maintain effective professional working relationships with key stakeholders such as home care agencies, community health, public health, long term care, and other health care organizations
- Good judgment with the ability to build consensus among groups with differing priorities
- Able to function independently in a high pressure, diverse, and changing environment
- Self-motivated with excellent time management and organizational skills
- Understand of a provincial health care environment
- Demonstrate leadership in navigating the health care system across intersecting programs

*A valid passport and willingness to travel internationally is a requirement.

We thank all candidates for their interest;?however?only those selected for further consideration will be contacted.

Any offer of employment will be conditional upon completion of required background checks including acceptable professional reference checks, provision of a satisfactory certificate of conduct, confirmation of educational credentials, and validation of legal entitlement to work in Canada, if applicable.

📌 Hospital Admitting Clerk II (Newfoundland and Labrador)
🏢 CareerBeacon
📍 Newfoundland and Labrador