Lead the Service Desk team at PHSA in Vancouver, Canada, focusing on employee and patient safety. This temporary full-time position includes supervising staff and ensuring high service availability and performance.

As a Team Lead, you will oversee planning, implementation, and operations within the designated portfolio at PHSA. You will provide guidance to your team and handle all phases of the development life cycle, including change management. Your role will also involve mentoring staff and delivering service level reports to support service objectives.

Key Responsibilities:

- Supervise staff and ensure effective resource utilization
- Review workload and adjust schedules to meet operational needs
- Initiate and manage projects within assigned portfolio




- Maintain productive relationships with stakeholders
- Manage technical delivery of projects and budget estimates

Requirements:

- Bachelor’s Degree in Computer Science or related field
- 5-7 years of experience in related roles
- Robust knowledge of technologies and strategies
- Effective communication skills with diverse stakeholders
- Familiarity with service desk and programming concepts

Combine technical leadership and project management to advance PHSA's service delivery and quality standards.

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📌 Team Lead for Service Desk at PHSA (Vancouver)
🏢 Sanya’k̓ula
📍 Vancouver