Join Dialpad as a Technical Support Engineer, focusing on VoIP solutions and exceptional customer service. Work collaboratively to resolve technical issues and enhance customer interaction.

As a key player in our support team, you will be responsible for addressing technical inquiries related to our AI-driven communication platform. This role demands robust problem-solving capabilities and a commitment to driving timely resolutions while collaborating with Engineering and Product teams.

A background in telecom or cloud technologies is essential for success in this role.

Key Responsibilities:

- Handle carrier escalations and trouble tickets diligently
- Conduct network performance monitoring and testing
- Assist customers with a range of technical questions




- Resolve technical bugs and work cross-functionally
- Maintain high service levels and productivity metrics

Requirements:

- 3+ years in customer support within telecom or VoIP
- In-depth knowledge of networking and cloud systems
- Expertise in SIP and VoIP troubleshooting
- Strong written and verbal communication abilities
- Experience with tools like Wireshark and Zendesk

Become a crucial part of Dialpad's mission to improve customer experiences while overcoming technical challenges.

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📌 Dialpad VoIP Technical Support Expert (Kitchener)
🏢 Dialpad
📍 Kitchener