Shape AI-driven customer experiences as an Engineering Manager at Dialpad. Manage the development of an creative calling platform leveraging advanced technologies.
As a Senior Engineering Manager, you will oversee the calling experience, reporting directly to the VP of Engineering. This vital role combines leadership and hands-on coding, working with and mentoring a high-performing team. You will lead projects focusing on real-time audio quality and cutting-edge integrations to enhance contact center functionalities. Your expertise in AI tools will set a benchmark for development pace and efficiency.
Key Responsibilities: - Oversee projects from planning to successful launch - Mentor engineers and manage team performance - Ensure the calling platform remains high-quality and user-friendly - Collaborate across teams to align on priorities - Implement AI-driven solutions efficiently
Requirements: - 10+ years in engineering experience - 5+ years in team leadership - Expertise in WebRTC and SIP - Full-stack familiarity with JavaScript and Python - Proven experience with microservices architecture
Elevate Dialpad’s calling technologies to redefine client interactions while leading a skilled engineering team.#J-18808-Ljbffr
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