Join Alcor Solutions as a Senior ServiceNow CSM Consultant specializing in Customer Service Management (CSM) and integration solutions. This role demands deep expertise in CPQ and SOM while engaging directly with clients.

As a senior-level consultant, you will lead workshops to discover client needs and translate them into scalable ServiceNow solutions. Your background in implementing end-to-end processes from Lead-to-Cash will be crucial. In this customer-facing role, you'll also manage business processes, solution design, and stakeholder interactions to drive effective outcomes.

Key Responsibilities:



• Facilitate discovery workshops to assess client processes • Design and implement ServiceNow CSM and CPQ solutions • Customize applications using industry best practices • Integrate Sales, Order Management, and Support functions • Provide production support and continuous improvement

Requirements: • Bachelor’s degree in IT or related field • Over 5 years of ServiceNow implementation experience • Certified System Administrator and CIS-CSM • Proficient in JavaScript, REST/SOAP APIs • Solid problem-solving and communication skills

Leverage your expertise in ServiceNow to elevate customer service operations at Alcor Solutions. #J-18808-Ljbffr

📌 Senior ServiceNow CSM Consultant Role (Winnipeg)
🏢 Bilinguallink
📍 Winnipeg