Lead sustainability efforts as a Customer Success Manager at Carbonhound, located in downtown Toronto. This hybrid position focuses on customer relationships and climate action strategies.

In this role, you will oversee the post-sale relationship with customers, guiding them through Carbonhound’s emissions reduction tools and processes. From onboarding to sustainability reporting, your expertise will help businesses navigate their low-carbon futures. You will also synthesize customer feedback to facilitate product development and improve service offerings.

Key Responsibilities:



• Own post-sale customer success and retention strategies • Conduct success planning sessions and check-ins • Assist customers with emissions calculations and reporting • Identify engagement risks and develop improvement plans • Collaborate with multidisciplinary teams for enhanced support

Requirements: • Experience with decarbonization roadmaps and GHG reporting • Solid interpersonal skills for managing diverse stakeholders • Familiar with carbon accounting and sustainability frameworks • Ability to simplify technical details for customers • Committed to driving climate action and support

Join Carbonhound to foster impactful customer relationships in the sustainability sector. #J-18808-Ljbffr

📌 Sustainability Customer Success Manager (Winnipeg)
🏢 Carbonhound
📍 Winnipeg