Join ESC Corporate Services as a Recovery Service Operator in Etobicoke, Ontario, to deliver efficient customer and redemption support in a hybrid work setting. Use your experience in collections and exceptional communication skills to enhance client interactions.
As a full time Recovery Service Representative, you will be the key contact for clients, ensuring that all calls are answered and issues resolved promptly. Your role will involve coordinating redemption appointments and handling necessary documentation alongside the Recovery Representatives. You will be crucial in maintaining compliance and supporting quality improvement throughout operations.
Key Responsibilities:
• Answer incoming calls and identify customer needs
• De-escalate issues and provide effective solutions




• Collaborate with Recovery Representatives on documentation
• Manage the redemption calendar and appointment scheduling
• Ensure accurate completion of redemption paperwork
Requirements:
• Post-secondary education in Collections
• 3+ years of customer service experience in Collections
• Strong reading comprehension and math skills
• Excellent verbal and written communication
• Proficiency with Windows and Microsoft Office
Utilize your collections background and communication skills to make a significant impact at ESC.
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📌 Recovery Service Representative in Etobicoke (Toronto)
🏢 Information Services Corporation ISC
📍 Toronto