Wates Property Services is seeking an experienced Operations Manager to lead the mobilisation and delivery of a significant recent social housing planned works contract across the Bedfordshire area. This is a unique opportunity to join a growing business at the beginning of a new client partnership, taking a leading role in establishing successful operational delivery, building high-performing teams, and ensuring exceptional service for residents and clients alike. We are looking for a candidate who is already operating as an Operations Manager within the social housing planned works sector, with a proven track record of managing multiple projects, client relationships, operational performance, and commercial outcomes. The Role Reporting to the Contracts Director, you will be responsible for the safe, compliant and profitable delivery of planned maintenance programmes, ensuring high levels of customer satisfaction and operational excellence. Typical Workstreams May Include Kitchen and bathroom replacement programmes Roofing and external works Window and door replacement Energy efficiency and retrofit schemes Planned refurbishment projects Key Responsibilities Lead the operational delivery of multiple planned works projects across Bedfordshire. Manage Contract Managers, Project Managers, Commercial teams and site-based delivery teams. Ensure projects are delivered safely, on time, within budget and to the highest quality standards.



Build and maintain strong relationships with clients, residents and key stakeholders. Drive operational performance against KPIs, SLAs and contractual obligations. Support mobilisation activities and continuous service improvement initiatives. Work collaboratively with commercial teams to maximise profitability and contract performance. Champion customer service and resident satisfaction throughout all stages of delivery. Ensure compliance with health, safety, environmental and company standards. About You To be successful in this role, you will already have: Essential Significant experience as an Operations Manager within social housing planned works. Proven leadership experience managing large-scale planned maintenance programmes. Strong understanding of social housing contracts and client expectations. Demonstrable experience managing multiple projects and operational teams simultaneously.Strong commercial awareness with experience of budget and cost control. Excellent client-facing and stakeholder management skills. Full UK driving licence. Desirable Experience delivering retrofit, decarbonisation or SHDF programmes. SMSTS qualification. Relevant construction management qualification (HNC/HND, Degree or equivalent). Experience mobilising new contracts. What We Offer Competitive salary Car allowance Annual bonus and profit share opportunities 26 days annual leave plus

📌 Operations Manager (Saint-Joachim-de-Shefford, Quebec)
🏢 Wates Group
📍 Saint-Joachim-de-Shefford, Quebec