Guide the Membership and Rewards Support team in a hybrid Team Lead role at AMA. Leverage your coaching and mentoring skills to drive exceptional member interactions and team success.

In this pivotal position, you will oversee a dedicated team, leading efforts in technology adaptation and continuous process improvements. Your leadership will not only enhance member retention but also contribute to a collaborative environment that prioritizes growth and engagement. Help AMA make a difference in the lives of over one million members.

Key Responsibilities:



• Support team members with system inquiries and escalations • Monitor and maintain service levels across contact points • Coach and guide representatives to uphold quality standards • Develop training programs to bolster team capabilities • Drive modernization initiatives within the team

Requirements: • Previous experience in a contact center environment • High school diploma or equivalent work experience • Leadership or coaching experience is an asset • Familiarity with Microsoft Office and contact center applications • Robust interpersonal and motivational skills

Utilize your leadership and coaching talents to cultivate a thriving team culture at AMA. #J-18808-Ljbffr

📌 Hybrid Contact Centre Team Lead (Winnipeg)
🏢 albertamotorassociation
📍 Winnipeg