Join Aviva Canada as a Contact Centre Platform Specialist and enhance operations with your skills in Five9 and telephony technologies. Shape the future of customer communications.
As the Unified Communications & Contact Centre Administrator at Aviva, you will manage their Five9 contact center environment, ensuring its continuous evolution. Applicants should have a robust background in telephony and must effectively collaborate with various stakeholders to drive enhancements and troubleshoot issues. This role demands a proactive approach to improving customer experience while upholding service reliability.
Key Responsibilities:
• Serve as SME for the Five9 CCaaS platform • Implement IVR and omnichannel routing solutions • Ensure platform health and optimize voice quality • Conduct root cause analysis on service issues • Manage changes related to contact center operations
Requirements: • 7+ years supporting contact center environments • Deep understanding of Five9 and telephony systems • Experience in troubleshooting VoIP and SIP issues • Robust background in customer experience technologies • Degree in Computer Science or equivalent experience
Utilize your Five9 expertise to drive Aviva’s customer engagement strategy and operational improvements. #J-18808-Ljbffr