Join Ontario Northland as a Customer Service Supervisor in Timmins. This leadership position plays a pivotal role in managing service operations and enhancing customer satisfaction.As a Supervisor within the Passenger Services department, you will oversee a dedicated team of customer service agents, encouraging high performance and compliance with standards. You'll be responsible for training, performance evaluations, and resolving complex customer issues while supporting a positive workplace culture.Key Responsibilities:
- Supervise and support customer service agents in various locations
- Address escalated customer inquiries and track feedback
- Monitor performance and participate in performance reviews
- Ensure adherence to health and safety legislation
- Coordinate with internal teams to resolve service disruptionsRequirements:
- Secondary School Diploma or General Educational Diploma
- Five years supervisory experience in customer service
- In-depth knowledge of customer service best practices
- Solid communication and analytical skills
- Valid G driver's license and travel abilityDrive superior customer service as a leader with Ontario Northland in Timmins.#J-18808-Ljbffr

📌 Ontario Northland Customer Service Leader (Timmins)
🏢 Ontario Northland
📍 Timmins