About the RoleTitle:Inn ManagerReports To:COOLocation:Fogo Island Inn, Fogo Island, NewfoundlandEmployment:Full-Time, permanent, on-siteFogo Island Inn sits on an island off the northeast coast of Newfoundland. It is owned by Shorefast a registered charity of Canada; the beneficiary of its success is the Fogo Island community. Every decision at the Inn, from how we hire to what we serve to who we work with, is made in relationship to this place and the people who call it home.The Inn is widely recognized as a pioneer of regenerative and community-based hospitality: a working demonstration that tourism, when it is rooted in place and operated with integrity, can strengthen rather than extract from the communities it touches. It is a member of Relais & Châteaux and one of only two Three Key MICHELIN properties in Canada.Learn more about us: fogoislandinn.CaThe OpportunityThis is a senior leadership role reporting to the COO, with accountability for the operational and financial backbone of the Inn: the team, the systems, the administrative functions, and the day-to-day decisions that keep everything running well.What You'll DoOwn the financial and administrative backboneTrack operational spending against budget across departments, flagging variances to the COO proactivelyPartner with senior operations and finance leads on annual budgeting and forecasting, working with department directors to compile accurate cost inputsChampion the Inn’s revenue targets with the team, ensuring broad awareness of targets across departmentsOversee purchasing and expense approval processes: approvals followed, records current, efficiencies realized, waste minimizedServe as the primary business liaison with accounting, ensuring accurate financial reporting and reconciliationManage the teamBe a visible, accessible, and steady presence for the Inn’s department directors and their teamsHold directors accountable to their areas while supporting their development as leadersParticipate in hiring, onboarding, performance conversations, and the people decisions that shape the Inn’s team over timeWork with HR on people matters ensuring processes are followed, documentation is in order, and the team is set up well from the startModel the standard:



composed under pressure, honest in feedback, generous with recognitionHold operational responsibilityKeep senior leadership informed on material issues, opportunities, or decisions, particularly anything with business, guest, or community impactWork in close coordination with department directors on scheduling, vendor relationships, and maintenance readinessSupport the hospitality lead on the guest-facing side when the situation calls for it, stepping in with composure and valuable judgmentUphold quality standardsMaintain working knowledge of the Inn’s quality benchmarks and ensure the operational conditions are in place to support and sustain themTrack guest experience metrics and flag trends to senior leadership; operational gaps that affect the guest experience are the Inn Manager’s to identify and addressConduct regular walkthroughs with an eye to standard, maintenance issues, and anything that falls short of what the Inn promisesConnect across shared servicesBe the Inn’s main point of connection to shared services, ensuring the Inn’s needs are clearly represented and consistently followed up onHold accountability for the Inn’s regulatory and compliance obligations such as licensing, health and safety, water testing, fire safety, and other requirements that govern the building and its operationKeep senior leadership connected to shared services so that information flows both ways and nothing gets lost between departmentsProactively flag emerging needs (facilities, staff housing, payroll or benefits issues, financial reporting requirements) before they become urgentClose the loop: ensure that requests to and from shared services are tracked, acknowledged, and resolvedQualifications and ExperienceProven management experience in hospitality or inn management: you have run an operation, managed a team,



and hold real accountability for outcomesFinancial literacy and operational discipline: comfortable with budgets, tracking, variance reporting, and making decisions with financial implicationsDemonstrated experience owning regulatory compliance and OH&S; obligations in a hospitality or building operations contextStrong people leadership: you develop the people around you, hold them to a standard, and are known for building capable teamsEmotional intelligence and maturity: confident and decisive, yet humble; you read people and situations well, and you know when to act and when to holdCalm under pressure; you make positive calls when a lot is happening and help others stay steadyThe ability to work across organizational boundaries without losing your footing: equally at ease with a team member, a department director, or a senior leaderDiscretion with sensitive information: HR matters, financial data, organizational decisionsA genuine feel and respect for community-rooted organizations: you understand that an inn on a small island operates differently from a city hotel, and that difference is part of what draws you hereA genuine connection to, or deep curiosity about, Fogo Island and what Shorefast is buildingUnderstanding of, or alignment with, the values behind place-based enterprise and community-minded hospitalityMust be eligible to work in Canada and live on/relocate to Fogo IslandMust have a valid driver’s licenseWhat We OfferCompetitive salaryHealth and dental benefits, along with access to an employee assistance programTeam member discounts within our businesses (Fogo Island Inn and Fogo Island Workshops)The technology necessary to complete your work, along with a cellphone planAn engaged, highly supportive, and collaborative environment that encourages creativity and curiosityThe opportunity to work in a thriving social enterpriseContinued learning and professional development trainingWe endeavour to foster an accessible work environment and to ensure all in our care feel safe and valued. Please reach out if there is anything we can do to accommodate a more accessible or inclusive application process.#J-18808-Ljbffr

📌 Inn Manager (Winnipeg)
🏢 Fogo Island Inn
📍 Winnipeg