Be the face of Knix as a Key Lead, where your passion for customer service transforms shopping into a confident experience. Lead your team in delivering exceptional service tailored to each customer’s needs.
In this position, you will drive the customer journey from the floor to the fitting rooms, ensuring every interaction is positive and fulfilling. Your strategic insight into sales metrics will empower your associates, enhancing both their performance and the overall store environment. Knix’s mission resonates through your actions as you build loyal relationships with customers.
Key Responsibilities:
• Champion a positive shopping experience for all customers
• Lead and coach team members to success on the sales floor
• Analyze sales performance data to inform decision-making




• Guide customers through personalized product experiences
• Support staff training and operational tasks as needed
Requirements:
• 2+ years in a retail or lifestyle brand leadership role
• Proven track record of achieving sales targets
• Solid skills in utilizing KPIs for performance insights
• Effective in resolving conflicts with care and clarity
• Ability to lift packages and navigate the store efficiently
Bring your leadership and customer service skills to Knix as a Key Lead and make a difference today.
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📌 Key Lead for Customer Experience at Knix (Toronto)
🏢 Knix Wear
📍 Toronto