At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely—helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!SummaryThis is a position at Grade 10.Job SummaryThe incumbent is responsible for the timely and efficient movement of Canadian National Transportation Limited (CNTL) Owner-Operators and CN equipment to meet customer expectations. The incumbent oversees truck productivity to ensure optimal truck utilization and performance to key metrics. The position liaises with Customer Service, Terminal Operations, and Rail Planning to ensure efficient coordination. The role plans proactively to meet on-time performance metrics in a cost-effective manner.Main ResponsibilitiesTruck DispatchEnsure moves to trucks are assigned accordinglyOversee Dispatch board’s fluidity to maintain constant monitoring and re-planning as required including ensuring cost-effective on-time performanceAnswer incoming calls from CNTL Drivers and solve problems, ensuring key metrics are metResolve any operational and delivery problems that require immediate attention in a professional and effective manner.Understand, interpret, and ensure adherence to applicable Canadian and US DOT trucking regulationsCost ControlMonitor metrics and find solutions to reduce customer wait time, terminal wait time, moves per load and outside cartage utilizationEnsure discipline exceptions are identified and resolved to reduce costs as well as improve the supply chain for further efficiencyOversee tool plans, changing live load and unload to drop, create equipment pools, preload lists, file empty miles,



liaise with customers to find optimal appointment windows including supply trucks to shunt.PlanningEnsure all loads and empties have executable appointmentsCommunicate with customers to arrange pick-up and delivery appointmentsRebook delivery appointments with customers when exceptions occurEnsure key metrics are metCollaborate with Driver Managers to ensure fleet sizing is correctOrder outside cartage from approved companiesConfirm swamping requirements are ordered and metCoordination Between DepartmentsCoordinate with Terminal to ensure loads are preloaded on chassis, pad plans are correct to achieve customer delivery appointments, decongestion plans, and problem-solving including missing bills and gate reporting issuesLiaise with Customer Service as issues arise during pick-up or delivery, on-time metrics, and move prioritiesCommunicate with Rail Planning to ensure correct reservations are applied, customer priorities are met, and recovery trucking is executed when requiredWorking ConditionsThe role has standard working conditions in an office environment with a varying 24-hour shift work from Monday to Sunday and is eligible to participate in CN’s hybrid work model. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management.RequirementsExperienceTransportation and LogisticsBetween 3 to 5 years of experience in the Transportation and Logistics industryCandidates with an equivalent combination of education, training, and experience will be consideredEducation/Certification/DesignationBachelor’s Degree or equivalent work experienceCandidates with equivalent practical experience,



education or training will be consideredTechnical Skills/KnowledgeExcellent written and oral communication skillsAdvanced knowledge of Microsoft Suite (Excel, PowerPoint, Word)Ability to work in a fast-paced environmentOrganized, detail-oriented, and able to prioritize tasksAbout CNCN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.At CN, we are dedicated to building North America'ssafest, mostinclusiveandsustainablerailroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team [email protected] an equal prospect employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.Please monitor your email on a regular basis as communication to applicants is done via email.#J-18808-Ljbffr

📌 Dispatch Center Lead - Ltl Freight (Winnipeg)
🏢 CN
📍 Winnipeg