Company description We are CRM specialists, creating one-to-one experiences across the customer journey. We do this by leveraging human insights, the best data, relentless creativity, and the most powerful technology available. We're subject matter experts in three key areas: Strategy & Insights Strategic visioning and planning Positioning, branding and messaging strategy Acquisition, retention and loyalty strategy Copy testing, benchmarking and brand tracking Customer journeys and experience mapping Creativity & Content Insight-based creative briefs Full, multi-channel campaign development Integrated content development CRM and targeted communications Social media and community activation and management Data Intelligence Customer, competitive and market insights Primary, secondary, quantitative, qualitative and ethnographic research Database segmentation and cluster analysis Digital technology and marketing strategy Online customer experience / mapping and information architecture Overview This role supports the delivery of CRM initiatives by coordinating day-to-day project activities across cross-functional teams, ensuring campaigns and journeys are executed on time and in line with client objectives. Working closely with Project Managers, the role helps manage timelines, documentation, resourcing, and communication while tracking progress, risks, and changes throughout the project lifecycle. With a strong focus on organization, collaboration, and continuous improvement, this position plays a key role in keeping CRM projects running smoothly in a fast-paced agency environment. Responsibilities Support the delivery of CRM initiatives by developing an understanding of client business objectives, CRM strategies, and campaign goals (including email, lifecycle journeys,



landing pages, and digital communications). Assist Project Managers with day-to-day project coordination activities, including planning support, timeline tracking, task management, and follow-ups. Help create and maintain project documentation such as project plans, detailed timelines, status updates, estimates, and change requests. Track project progress against milestones and deliverables, proactively flagging risks, dependencies, and issues to the Project Manager. Support the coordination of shared resources across internal teams (client service, strategy, creative, development, QA) and external partners or freelancers. Facilitate clear and timely communication across cross-functional teams to ensure alignment on priorities, timelines, and next steps. Assist with change management throughout the project lifecycle by documenting updates and ensuring changes are reflected in project plans. Support project close-out activities, including documentation, post-mortem inputs, and learnings. Learn and apply agency project delivery methodologies, CRM workflows, and best practices, with a focus on continuous improvement. Qualifications Strong organizational, planning, and communication skills with excellent attention to detail. Comfortable working in a rapid-paced agency environment with multiple stakeholders and shifting priorities.



A collaborative team player who builds positive working relationships across disciplines. Proactive and eager to learn, with the ability to take initiative while seeking guidance when needed. Demonstrates professionalism, accountability, and a positive, solutions-oriented mindset. Familiarity with project management tools such as Workfront, Jira, Smartsheet, Basecamp, or similar (training provided where required). Comfortable using common corporate and cloud-based tools such as Microsoft Office, Google Workspace, Box, and Teams. Additional information Salary Transparency matters to us. The salary range for this position is CAD $50,000 - CAD $55,000 per year. Actual compensation within this range will be based on a variety of factors, including relevant experience, knowledge, skills, and applicable certifications. This range reflects what we reasonably expect to offer based on current market data. AI Use We use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but never replace human decision-making. We believe in a human-first approach, where your experience and potential are recognized by people. Publicis Canada is committed to building a diverse workforce representative of our community. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. If you require a specific accommodation please contact Human Resources. #J-18808-Ljbffr

📌 Project Coordinator - C$50,000 - C$55,000 A Year (Toronto)
🏢 Publicis Canada
📍 Toronto