Lead customer excellence with SITA as a Senior Customer Experience Manager, optimizing satisfaction and retention across the AMER region. Advocate for customer needs and drive operational success. In this pivotal role, you will act as a senior leader managing strategic accounts and fostering cross-functional collaboration. Your responsibilities will include developing customer success strategies, providing data-driven insights, and enhancing overall operational performance. You will also mentor team members while representing Customer Experience in executive forums and governance discussions. Key Responsibilities:
- Lead and maintain executive-level customer relationships
- Develop customer success strategies to improve outcomes




- Advocate customer interests in internal discussions
- Analyze operational performance and health metrics
- Coach Customer Experience Managers to enhance team skills Requirements:
- 7+ years in Customer Success or Service Management
- Proven experience leading customer success initiatives
- Skills in engaging senior executives and influencing outcomes
- Robust analytical and operational leadership abilities
- Demonstrated success in managing complex priorities Join SITA to shape customer experiences and drive success in the aviation industry. #J-18808-Ljbffr

📌 Senior Customer Experience Manager At Sita (Montreal)
🏢 SITA Group
📍 Montreal