About Kinaxis Are you looking to join an cutting-edge, market‑leading company where you can truly elevate your career? At Kinaxis we are serious about culture, technology, customers and humor. If you want to be part of an incredible growth story, this may be the place for you.We started in 1984 as a team of three engineers and are now a global organization of over 2,000 employees across six global offices, with a best‑in‑class HQ in Ottawa, Canada. Kinaxis is a global leader in modern supply‑chain orchestration, offering an AI‑infused platform that delivers end‑to‑end visibility. With more than 40,000 users in over 100 countries, we’re expanding our team.Location Hybrid if based in Toronto or Ottawa. Remote for other locations in Canada.About the Team Customers rely on Kinaxis to support complex supply‑chain operations in highly demanding environments. The Escalations Developers team resolves critical issues and enhances our world‑class supply‑chain optimization software. As a member of the Escalations Team within the Product Group, you will work with core development and support teams in a fast‑paced, collaborative environment. Your role is to read, write, debug code, and fix existing software.Salary Range Annual cash compensation ranges from $120,000 to $165,000, plus a discretionary 12 % company bonus. The final offer will reflect the successful candidate’s skills and experience.Vacancy Status This is an existing job vacancy.What you will doCoordinate cross‑functional teams to triage and resolve complex customer escalations,



ensuring timely resolution and clear communication across stakeholdersOwn high‑level defect remediation end‑to‑end by partnering with engineering and support to drive effective fixesCollaborate across teams to troubleshoot diverse customer configurations delivering high‑quality, scalable solutionsOperate effectively in a fast‑paced environment, consistently meeting demanding customer and business expectationsPartner with global support and development teams to improve product quality and reliabilityShape and strengthen the reliability and agility of the Escalations organizationServe as a technical mentor, offering guidance and coaching to less‑senior developers while promoting engineering best practicesTechnologies we useC++, C#, JavaScript, Python, GitHub Actions, Java and .NET technologiesVisual Studio, VS Code, JIRA, Confluence, GitMaestro – market‑leading in‑memory data server technologySophisticated internal testing tools to validate correctness and performanceVirtual and cloud infrastructure for development, support, and testingWhat we are looking for7+ years of relevant experienceA love of problem solving in real‑world situationsWorking knowledge of C++, Python, C# or other programming languagesFamiliarity with software at the system level including multi‑threading and concurrencyAbility to work effectively in a fast‑paced interrupt‑driven environmentExcellent communication and teamwork skills both written and verbalLevel 3 customer support experienceBackground in, or understanding of, supply‑chain managementAI tools such as Prompts (Chat GPT, Gemini, Grok, etc.), GitHub Co‑pilotCloud platform knowledge (Azure,



GCP)Ability to troubleshoot API / Web Client issuesAbility to troubleshoot ML System issuesAbility to find opportunities to accelerate the SDLC through innovative application of AI or other tooling, while upholding architecture consistency, secure design, and code‑quality standards.Ability to review AI‑generated code rigorously for correctness, architectural fit, integration risk, and edge case support with a growth mindset and bias for experimentation.BenefitsFlexible vacation and Kinaxis Days (company‑wide days off)Flexible work optionsPhysical and mental well‑being programsRegularly scheduled virtual fitness classesMentorship programs, training, and career developmentRecognition programs and referral rewardsHackathonsEEO and Accessibility Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.Recruitment Process Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.#J-18808-Ljbffr

📌 Staff Engineer - Escalations (Platform/ Cloud) - $120,000 - $165,000 A Year (Halifax Regional Municipality)
🏢 Kinaxis
📍 Halifax Regional Municipality