Make an impact as an Expert Technical Support Architect at Assent, where you'll utilize advanced troubleshooting and analytical skills in a supportive, hybrid work model.
This senior role focuses on delivering exceptional support for Assent’s users and their suppliers. You will tackle complex technical issues, lead critical escalations, and shape AI-driven processes. Your ability to analyze product trends will directly influence enhancements that elevate customer experience and operational efficiency.
Key Responsibilities:
• Act as the technical escalation expert for challenging issues
• Manage customer escalations with clear communication
• Diagnose issues through code analysis and collaboration




• Mentor junior team members and build support capabilities
• Define AI workflows that improve customer interactions
Requirements:
• Bachelor’s degree in a relevant field
• 5-7 years of experience in technical support or similar
• Solid analytical capabilities in software environments
• Familiarity with support technologies and Salesforce CRM
• Proven ability to drive product improvements through insights
Bring your technical expertise to enhance customer support at Assent.
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📌 Expert Technical Support Architect Role (Toronto)
🏢 Assent
📍 Toronto