Lead the customer service team at Ainsworth (a GDI company) as the Team Leader in their National Operations Support Centre. Drive team performance through coaching and effective management.

As a Team Leader, you will manage Customer Service Representatives, focusing on quality service delivery and operational efficiency. This hands-on leadership role includes hiring, training, and providing guidance to ensure team success. You will also handle escalations and maintain a supportive work environment.

Key Responsibilities: • Guide and motivate a team of Customer Service Representatives • Conduct regular performance evaluations and provide coaching • Host one-on-one meetings and team discussions • Oversee training programs and resources for team members • Resolve employee relations issues proactively

Requirements: • Minimum 2 years experience as a Team Leader in a contact centre • Robust communication and leadership skills • Proven ability in customer service and process improvement • Experience in handling escalated inquiries • Bilingualism is an asset

Enhance your leadership skills and foster a culture of excellence within Ainsworth's customer service team. #J-18808-Ljbffr

📌 Ainsworth Team Leader, Customer Service (Winnipeg)
🏢 Ainsworth
📍 Winnipeg