Drive success for enterprise clients at Ribbon as the Customer Success Lead. This hands-on role focuses on customer relationships and establishing scalable success processes immediately.
You will play a critical role in customer engagements, from onboarding to renewals, ensuring they maximize their use of Ribbon’s innovative AI solutions. As a pioneer in this position, you’ll shape the Customer Success landscape while driving measurable outcomes and strategic account growth.
Key Responsibilities:
• Oversee the entire customer lifecycle from onboarding to renewal
• Conduct business reviews and manage escalations effectively
• Build and enforce the Customer Success framework
• Drive user adoption and business metrics to showcase success




• Identify risks and opportunities across key accounts
Requirements:
• 5–7 years of experience in Account Management or similar roles
• Solid relationships with enterprise clients and stakeholders
• Proficiency with CRM systems like Attio
• Exceptional organizational and leadership skills
• Familiarity with HR tech, enterprise software, or AI products is a bonus
Contribute to transforming the hiring landscape by ensuring customer success at Ribbon.
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📌 Lead Customer Success at Ribbon (Toronto)
🏢 Social Leverage
📍 Toronto