Elevate your career with DHL as a Bilingual Contact Centre Advisor in Winnipeg, MB. This full-time role focuses on delivering exceptional customer service via calls, chats, and emails.

DHL Express is seeking a dedicated Bilingual Contact Centre Advisor in Winnipeg. You will respond to customer inquiries efficiently while ensuring high-quality service across multiple channels. Key skills include handling dynamic interactions, maintaining professionalism, and closely managing service progress.

Key Responsibilities: • Respond to incoming calls, chats, and emails promptly • Manage three chats while researching solutions simultaneously • Provide precise shipment status and update customers • Handle automated dispatch bookings and rate queries • Demonstrate empathy to effectively handle customer frustrations

Requirements: • Experience in Call Centre Customer Service • Ability to manage multiple chats concurrently • Robust decision-making and problem-solving skills • Excellent telephone and written communication skills • Proven capability to handle pressure and difficult customers

Bring your customer service expertise and bilingual skills to DHL and make a positive impact in Winnipeg. #J-18808-Ljbffr

📌 Bilingual Customer Service Advisor Winnipeg
🏢 DHL Air (UK
📍 Winnipeg