Enhance customer satisfaction with ABB as a bilingual Customer Service Representative in Saint-Jean-sur-Richelieu. Engage with customers while managing orders and delivering effective solutions in a hybrid work model.
In this pivotal role, you will support internal and external customer needs, focusing on order and claim management over a hybrid work model. With 2 to 3 years of customer service experience, your skills will help in resolving issues and efficiently handling orders, while you keep customers informed and satisfied.
Key Responsibilities:
• Manage and follow up on customer orders effectively • Resolve after-sales and quality issues promptly • Maintain communication with customers about delivery updates • Collaborate with production to facilitate order releases • Contribute to process improvements and data integrity
Requirements: • 2 to 3 years of customer service experience required • Bilingual in French and English for effective communication • Proficient with computer systems and established procedures • Familiarity with SAP is an asset • Skilled appearance and written communication skills
Bring your expertise in customer service to ABB and make a difference in electrification solutions! #J-18808-Ljbffr