Be a vital part of Medicentres' team as a Customer Service Agent in Edmonton, AB. This full time role emphasizes exceptional service and efficiently managing patient referrals and communications.

Join Medicentres, a leading healthcare provider dedicated to improving patient experiences across Canada. As a Customer Service Agent in an entry-level position, you will directly impact the lives of patients by managing referrals, third-party requests, and physician communications. You will work closely with the Centralized Programs Team, enhancing both patient care and organizational objectives every day.

Key Responsibilities:



• Process and send patient referrals efficiently • Notify patients of appointments and special instructions • Track outstanding referrals and follow up on them • Handle questions and concerns following customer service standards • Communicate effectively with clinic staff, physicians, and patients

Requirements: • 1-2 years in a Medical Office Assistant role • Experience with EMR software preferred • Exceptional customer service abilities • Excellent English communication skills • Proficient in Microsoft Office Suite

Utilize your customer service skills and medical office experience to enhance patient care at Medicentres. #J-18808-Ljbffr

📌 Customer Service Agent at Medicentres (Winnipeg)
🏢 Medicentres Canada
📍 Winnipeg