Overview Employer Industry: Financial Services Why consider this job opportunity: Salary up to $86,625 CAD Opportunity for incentive compensation tied to business and individual performance Comprehensive benefits package including health, dental, mental health, and wellness advantages Flexible work environment with a focus on well-being and inclusion Support for career growth and development within a global team Remote work opportunity What to Expect Job Responsibilities: Collaborate with third-party providers on active travel claims cases, providing direction and advice Make final decisions on contested claims and handle litigated claims, including legal correspondence and representation Investigate and resolve escalated complaints from various stakeholders Conduct audits of travel claims and assist in annual audits of third-party providers Provide input on contract wording for new and existing products What is Required Qualifications: 3-5 years of experience in claims adjudication, preferably in life, health, or travel Proven analytical, problem-solving, decision-making, and negotiation skills Exceptional customer service skills,



especially under high-pressure situations Strong organizational skills with the ability to prioritize competing tasks Bilingualism in English and French is an asset, particularly for candidates in Québec How to Stand Out (Preferred Qualifications) University degree in any discipline or equivalent work experience Knowledge of medical terminology, medications, and treatment modes Ability to evaluate alternatives and assess risks effectively Exceptional interpersonal skills with a high level of professionalism Proven ability to identify potential problems and be accountable for solutions We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr

📌 Senior Travel Claims Specialist - Up To C$86,625 A Year - Remote (Toronto)
🏢 Manulife Financial
📍 Toronto