Join CGIC as a Billing and Payment Specialist in a hybrid workplace, engaging with clients to address billing concerns with accuracy and professionalism. Your role supports efficient service delivery for billing functions while responding to inquiries seamlessly.
This full-time position focuses on analyzing client accounts, processing payments, and facilitating refunds. You'll utilize customer service expertise to handle billing-related inquiries within defined standards. With opportunities for professional growth and a commitment to sustainability, you'll play a vital role in supporting our clients and communities.
Key Responsibilities:
• Respond to client inquiries regarding billing and payments
• Administer billing changes including payment arrangements




• Collect outstanding receivables in compliance with guidelines
• Investigate and resolve billing errors from system reports
• Manage client complaints and escalate issues when necessary
Requirements:
• Experience in customer service or a related field
• Post-secondary education is required
• Numerical aptitude and call center experience are assets
• Willingness to complete customer service course
• Background check required upon hire
Apply your customer service expertise and proactive problem-solving skills to enhance client satisfaction at CGIC.
#J-18808-Ljbffr

📌 Billing and Payment Specialist at CGIC (Calgary)
🏢 The Co-operators Group
📍 Calgary