Join CGIC as a Billing and Payment Specialist in a hybrid setting, engaging with clients to address billing concerns with accuracy and professionalism. Your role supports efficient service delivery for billing functions while responding to inquiries seamlessly.

This full-time position focuses on analyzing client accounts, processing payments, and facilitating refunds. You'll utilize customer service expertise to handle billing-related inquiries within defined standards. With opportunities for professional growth and a commitment to sustainability, you'll play a vital role in supporting our clients and communities.

Key Responsibilities:



• Respond to client inquiries regarding billing and payments • Administer billing changes including payment arrangements • Collect outstanding receivables in compliance with guidelines • Investigate and resolve billing errors from system reports • Manage client complaints and escalate issues when necessary

Requirements: • Experience in customer service or a related field • Post-secondary education is required • Numerical aptitude and call center experience are assets • Willingness to complete customer service course • Background check required upon hire

Apply your customer service expertise and proactive problem-solving skills to enhance client satisfaction at CGIC. #J-18808-Ljbffr

📌 Billing and Payment Specialist at CGIC (Winnipeg)
🏢 The Co-operators Group
📍 Winnipeg