Join Ontario Northland as a Customer Service Supervisor in Timmins. This leadership position plays a pivotal role in managing service operations and enhancing customer satisfaction.
As a Supervisor within the Passenger Services department, you will oversee a dedicated team of customer service agents, encouraging high performance and compliance with standards. You'll be responsible for training, performance evaluations, and resolving complex customer issues while supporting a positive workplace culture.
Key Responsibilities: • Supervise and support customer service agents in various locations • Address escalated customer inquiries and track feedback • Monitor performance and participate in performance reviews • Ensure adherence to health and safety legislation • Coordinate with internal teams to resolve service disruptions
Requirements: • Secondary School Diploma or General Educational Diploma • Five years supervisory experience in customer service • In-depth knowledge of customer service best practices • Solid communication and analytical skills • Valid G driver's license and travel ability
Drive superior customer service as a leader with Ontario Northland in Timmins. #J-18808-Ljbffr