Become a key player in our Contact Centre as a Team Lead in Quarry Park, Calgary. This hands-on leadership role combines taking calls and coaching, ensuring you remain both present and impactful.

We are looking for a Contact Centre Team Lead who enjoys the thrill of frontline engagement while mentoring their team. Within this role, you will foster a high-performance workplace, directing daily operations while resolving customer concerns directly. Collaborating closely with Dispatch, you’ll play a vital part in scheduling technician visits.

Key Responsibilities:



• Lead the daily operations of the Contact Centre team • Handle both inbound and outbound customer interactions • Address escalation issues while coaching teams live • Track call metrics and service levels throughout the day • Conduct team huddles and train incoming representatives

Requirements: • Minimum 2 years of experience in a Contact Centre • Prior supervisory or mentoring roles in customer service • Excellent conflict resolution and communication skills • Strong organizational skills under pressure • Experience with CRM systems preferred

Leverage your customer service acumen and leadership capabilities while directly influencing team success in this role. #J-18808-Ljbffr

📌 Customer Service Centre Team Lead (Winnipeg)
🏢 TAPP Workforce Solutions
📍 Winnipeg