Overview of the Role

KX is hiring a KDB+ Product Support Engineer for our team. You will provide advanced technical support for mission‑critical, low‑latency systems used by Tier‑1 financial institutions.

Skills

- Hands‑on kdb+/q experience
- Linux/Unix system administration skills
- SQL/database proficiency
- Solid analytical and problem‑solving capabilities
- Excellent communication skills

Essential Experience

- Experience supporting enterprise or mission‑critical systems
- Experience troubleshooting performance, memory, or networking issues
- Experience working with real‑time or time‑series data systems

Preferred Qualifications

- Experience in financial services, market data, or trading systems
- Knowledge of real‑time data pipelines or messaging (Kafka, Solace)
- Scripting experience (Python, Shell)
- Familiarity with ITIL support processes
- Understanding of TCP/IP and networking fundamentals

Location & Workplace

This position takes on a Hybrid working model based in our Toronto office.

Why Choose KX

- Data Driven:



We lead with instinct and follow fact.
- Naturally Curious: We lean in, listen, and learn fast.
- All In: We take ownership, take on challenges, and give it our all.

Key Responsibilities

- Minimum 2+ years of experience in product/technical support or kdb+/q engineering roles
- Provide advanced technical support for KX products, ensuring stability and high performance
- Troubleshoot issues related to kdb+/q, data pipelines, networking, and system performance
- Support customer deployments, upgrades, and production incidents
- Perform deep‑dive root cause analysis (RCA) for high‑impact issues
- Collaborate with engineering to resolve product defects and enhance product functionality
- Create and maintain technical documentation and knowledge‑base articles
- Participate in global on‑call rotation, including occasional weekend or after‑hours coverage

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📌 KDB Product Support Engineer (Toronto)
🏢 KX
📍 Toronto