Join iA Financial Group as a Customer Service Representative and enjoy making a difference. This role focuses on customer support and will not involve any sales or solicitation.

As a Customer Service Expert, you will handle interactions with clients, both incoming and some follow-ups, predominantly in English and French. Your ability to manage information and maintain detailed records will support our service excellence goals. Contribute positively to the team's performance while ensuring a smooth process for claims and inquiries.

Key Responsibilities: • Respond to customer calls and emails promptly • Make outbound follow-up calls when necessary • Document customer interactions with accuracy • Update personal information for claims • Engage in team discussions for service improvement

Requirements: • Proven experience in customer service • Advanced French and English communication skills • Excellent teamwork and collaboration skills • Familiarity with computer systems and software • Ability to manage stressful situations effectively

Be part of a welcoming setting that values diversity and invests in your growth. #J-18808-Ljbffr

📌 Customer Service Expert in Quebec (Winnipeg)
🏢 Iaawg
📍 Winnipeg