_We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid _ About the role: As a Manager, Small Business Collections, your primary responsibility is to lead the daily functions of the Small Business collections team focusing on early, mid and late stage collections. Focused on execution of operational strategies including real-time workflows, identify and solve bottlenecks before they compound drive accountability for performance standards. Build the organization to ensure leadership depth that produces both sustainable and scalable growth. Drive the team towards maximum efficiency and overall effectiveness. Responsibilities: Manage Collections Operations inclusive of Senior Leads, Leads and representatives Partner with complimentary departments to oversee development,



deployment and ongoing validation of evolving collections strategies Planning and strategy execution of teams by setting goals and prioritizing objectives and results Identify process improvements and procedural challenges and recommending appropriate solutions based on trends in goal and metric achievements Increase the representatives productivity through best practices and coaching Build solid relationships and understand the needs of business partners Balance collections with a merchant-centric approach minimizing negative impacts on customer relationships. Conduct one-on-one meetings, coaching sessions, and performance reviews Perform additional functions as assigned by direct manager Requirements: 7+ years of leadership experience in Consumer and/or B2B Collections inclusive of multi-layer leadership and large collection agent networks (remote/hybrid/75+ headcount) Experience in fintech, digital lending, or a customer-oriented

📌 Manager, Small Business Collections (Hybrid) (Quinte West)
🏢 Enova International
📍 Quinte West