Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.Axiomtechnologies.ComWe are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide in office assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.Location : Kelowna,British Columbia, CAContract Type:Independent ContractorStart Date:ImmediateEligibility:Canadian Citizens and PR Holders PreferredThe Desktop Support Engineer in a full-time role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.Key Responsibilities:3+ years of strong experience providing IT Infrastructure field support,which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warrantyor customer security compliance requirements.Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requestsEscalate issues as appropriate and act as a technical escalation for the end userMaintain a high level of customer satisfactionComply with the desktop group practices and proceduresUpdate ServiceNow and other data repositories (e.G.



knowledge base)as appropriatein a timely manner.Identify technical and process issues and recommend improvementsAchieve target ticket volumes and ticket resolution levelsResponsible for compliance with applicable corporate policies and proceduresMaintains productive relationships with peers and management in IT and the clients whose issues are being worked onFollows the processes and practices established for the groupCoordination and consulting with client areas to help analyze problems and needs and recommend technical solutionsPerform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS devices, etc.Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issuesHandle software installation/support/upgradesProvide 1st/2nd level Help Desk supportPerform basic LAN and internetworking-related activitiesHave strong internetworking and troubleshooting skillsHave A+ certification & at least one certification from either Cisco or MicrosoftMay have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)Must be a self-starter and can manage multiple tasksExceptional customer service skillsGood communication skillsAbility to work independently or as part of a teamAbility to complete tasks effectively with minimal supervisionMust be available to work flexible work schedulesHigh-level skill setOutstanding people skillsSelf-starter, needs to be able to work on his/her ownProficient in Windows 10 & 11 and Office Suite/O365Job FeaturesJob CategoryTechnicalApply For This JobName *Email *Phone *Years of Experience *Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them? *#J-18808-Ljbffr

📌 Desktop Support Engineer (Full-Time) (Boucherville)
🏢 Axiom Technologies
📍 Boucherville