The PositionAt Outpace, SEO is treated like a science, not a guessing game. We’re a specialist SEO agency trusted by startups and Fortune 500s that want organic growth tied to revenue, not vanity metrics. You’ll own a portfolio of high‑priority SEO clients and be the person they trust to explain what’s happening, why it matters, and how it drives their pipeline.This is a senior individual contributor role. Our SEO, content, off‑page, and dev teams handle execution. You lead the relationship, run the calls, translate the data, and protect retention.Why OutpaceSpecialist, Not Generalist: Dedicated on‑page, off‑page, content, and dev teams behind you.Serious Delivery: We don’t pad reports, oversell results, or hide when things get hard.High‑Intent Work: No cold prospecting or hunting; you focus on serving and growing existing clients.Real Influence: You help shape how we communicate, report, and retain as we scale.What Success Looks Like (In The First 12 Months)Own a portfolio of ~20–25 active SEO clients (depending on scope and complexity).Maintain ≥ 90% logo (client) retention across your book. Your performance bonus is tied to this.Consistently flag and address risks at least 30 days before they become churn.Identify and improve at least one core client communication or reporting process and help standardize it across the team.What You'll DoClient Communication: Serve as the main point of contact for your client portfolio. Run regular check‑ins, performance reviews, and day‑to‑day correspondence that keep clients informed and confident.Performance Reporting: Present campaign data from Google Search Console, Ahrefs, and GA4 and turn it into clear, useful narratives. You make the numbers meaningful, not just visible.Internal Coordination: Act as the bridge between clients and our SEO team. Relay feedback, flag concerns, communicate priorities,



and ensure nothing falls through the cracks.Expectation Management: Set and maintain realistic expectations around timelines, volatility, and compounding SEO outcomes. When strategies evolve, you explain what changed and why.Client Retention: Own retention for your book of business. Monitor sentiment, surface friction early, and resolve issues before they escalate.Process Improvement: Identify communication and reporting gaps, propose solutions, and help implement better workflows for the entire team.What We're Looking For5+ years leading client relationships in an SEO agency or digital marketing firm. You’ve led executive‑level client calls, handled tough conversations, and kept high‑value accounts renewing.You can read ranking/traffic reports and explain what’s really happening in plain language to non‑technical clients.Strong written and verbal communication skills, with a track record of keeping clients informed, aligned, and renewed.Experience managing a portfolio of 20–25 high‑priority clients in a fast‑moving environment.Comfortable working with Google Search Console, Ahrefs, and Google Analytics (GA4).Must be based in Canada.Proven history of improving client retention and/or strengthening internal processes.PreferredPrevious experience as an SEO practitioner before moving into a client‑facing role.Familiarity with local, national, and e‑commerce SEO campaign types.Background in a high‑growth, performance‑focused agency environment.Benefits100% Remote Work Workplace (Canada)Annual Performance BonusHealth Insurance MatchThree weeks of PTO + Company-Paid Canadian HolidaysPreferred Timezone: CST or ESTCompensation: 75–85K CAD base + performance bonus tied to client retention and account growth, 100% remote, health benefits, 3 weeks PTO, and company‑paid Canadian holidays.Ready to Outpace the competition? Apply now.

📌 Senior Account Manager - C$75,000 - C$85,000 A Year - Remote (Terrebonne)
🏢 Outpace
📍 Terrebonne