Join Truelogic as a Cloud Support Engineer and enhance customer satisfaction through excellent technical support. Work remotely while engaging with cutting-edge technologies and impactful projects.

As a Cloud Support Engineer, you’ll act as a vital connection between our engineering and customer experience teams. This role is ideal for individuals immersed in AWS, SQL, and tech problem-solving. You will be accountable for onboarding customers efficiently and managing technical escalations, ensuring that all processes maintain a high quality of service and documentation.

Key Responsibilities: • Execute and manage onboarding workflows for current clients • Handle decommissioning tasks,



including data management • Conduct migrations with thorough validation processes • Triaging and resolving complex technical support tickets • Document processes and enhance repeatability in workflows

Requirements: • Direct experience with AWS services and verification tasks • Expertise in Git/GitHub collaboration for onboarding • Outstanding communication skills in English • Basic understanding of data privacy and security protocols • Experience with help desk systems like Jira or Intercom

Become a part of Truelogic and leverage your passion for technology to improve client interactions and system performance. #J-18808-Ljbffr

📌 Cloud Support Engineer with Truelogic (Winnipeg)
🏢 Truelogic Software
📍 Winnipeg