Transform your career as a Salesforce Support Delivery Lead in Toronto, ON, focusing on Production Support and incident management. Hands-on Copado experience is a necessity.

We are seeking a seasoned Salesforce Technical Lead with upwards of 10 years in support roles. This full-time position involves managing L2/L3 incidents, driving problem management, and ensuring the integrity and governance of the Salesforce environment. You will also mentor junior staff and coordinate various teams effectively.

Key Responsibilities: • Oversee incident management for critical issues • Implement permanent fixes through root cause analysis • Support production deployments and validation processes • Troubleshoot complex Salesforce integrations • Maintain Salesforce best practices for monitoring

Requirements: • 10+ years of experience in Salesforce technical support • Comprehensive knowledge of Apex and Flows • Skills in REST/SOAP integrations • Proficiency in change and release management • Solid leadership abilities for team management

Lead our support initiatives and drive excellence in Salesforce operations. #J-18808-Ljbffr

📌 Salesforce Support Delivery Lead in Toronto (Winnipeg)
🏢 K&K Global Talent Solutions
📍 Winnipeg