Enhance user experiences as a Service Desk Analyst providing technical support. Collaborate with a diverse team to solve hardware and software issues and ensure smooth IT operations.
Our client is looking for a Service Desk Analyst to offer front-line support for desktop and mobile services. This role involves Level 1 and Level 2 support, ensuring the maintenance of the computer desktop setting. Effective interaction with users at various levels is essential, as well as the ability to diagnose and resolve technology-related problems promptly.
Key Responsibilities:
• Respond courteously to support requests per SLA
• Provide Level 1 support for financial applications
• Image and deploy desktops and laptops
• Track IT assets using CMDB
• Monitor Service Now for IT requests and incidents
Requirements:
• 1-3 years in IT help desk/support roles
• Proficient in Microsoft OS and Office Suite
• Service Now experience desired
• Strong problem-solving and communication skills
• IT certifications like CompTIA A+ advantageous
Apply today to leverage your technical skills in a service-oriented environment.
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📌 Service Desk Analyst with Technical Support (Ottawa)
🏢 Arsenault
📍 Ottawa
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