Job Description Posted Monday, April 20, 2026 at 4:00 a.M. As a recognized national law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy. When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career, community, and workplace with the support and backing of a national organization. While teamwork and collaboration are hallmarks of our culture, we accept and encourage individuality. You can expect a friendly, safe, and supportive environment where your colleagues will rally around to help you succeed. Find the spark that will propel your career to new heights. Apply today to join a firm that is dedicated to you. We are seeking an IT Support Specialist to join our Toronto office! Acts as a front line liaison to resolve users’ basic problems and questions with respect to software, hardware, mobile devices and network connectivity. Logs all end user support requests and identifies and reports recurring problems to Senior support which could indicate the need for software maintenance, upgrades or user training. Proactively maintains communications with end users through analysis and resolution processes, particularly in difficult situations, to keep them informed of status. Assists with meeting setups and take down of equipment, laptops and projectors. Assists in setup and taken down of workstation and office equipment. Refers complex problems to Intermediate or Senior support. Participates in the after‑hours support rotation. The hours of work are from 9:00 a.M. to 5:00 p.M., with on‑call requirements. Key responsibilities: Technical Support Provide support of all hardware & software to all practice areas. Log all user requests; provide accurate information to assist in identifying issues and trends. Provide specific instructions, resources and guidance to end-users on how to achieve optimal results on a variety of hardware, software and shared systems platforms. Equipment setup, Testing and Maintenance Provide assistance to the IT department with installation of new software releases, system upgrades and patches. Implement and test hardware including workstations, printers/scanners, handheld devices, video/teleconference, telephones, notebooks & LCD projectors.



Perform routine hardware/software maintenance processes including upgrades, replacements, imaging, data recovery, diagnostics and anti‑virus procedures. Configure printers and scanners. Provides superior service to all Firm members. Manages service expectations and takes responsibility to enhance service excellence through effective communication and timely response. Maintain skill level to provide appropriate level of service. Attend weekly meetings to enhance delivery of service, the team’s knowledge and effectiveness. Assist trainers with application workshops and training seminars (‘Lunch & Learns’) to improve the awareness and skill levels of end‑users. What you will bring: 2+ years of experience in a technical service desk or IT support role (preferably in a professional services environment). Post‑secondary education in Information Technology or a related field (degree or diploma considered an asset). Strong customer service orientation with a focus on end‑user support. Solid knowledge of Windows 11 and Microsoft 365 applications. Experience with Active Directory and Microsoft Entra ID user management. Understanding of networking fundamentals (TCP/IP, DNS, DHCP). Hands‑on experience with desktop/laptop hardware troubleshooting. Experience setting up workstations (docking stations, monitors, printers, cabling). Familiarity with remote access tools (VPN, Citrix). Experience using ticketing systems such as ServiceNow. Exposure to MECM and Microsoft Intune (asset). Certification in MCSA and ITIL Foundations an asset. Strong written and verbal communication skills (French is an asset). Excellent organization and attention to detail. Problem‑solving mindset with sound judgment. Ability to prioritize tasks and manage competing demands. Ability to work under pressure and adapt to changing priorities. Team‑oriented with strong collaboration skills. Ability to lift equipment up to 40 lbs. Availability for on‑call support outside regular hours, including holidays. What we offer:



We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits, and perks are competitive within the market as well as a work‑life balance. We offer: A comprehensive Perks package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks’ Vacation and 10 Personal Days; A Diverse andInclusive Workplace; Flexible working options; Maternity Leave Top‑up; A Firm matching Group Retirement Savings plan; An individualTFSA with low fund management fees and competitive investment options; Employee Assistance Program to support you and your family; A wellness spending account to foster employee well‑being; Professional Development opportunities; Employee appreciation events; Charitable giving programs. Compensation: We offer a market‑leading total rewards package with the expected range of the annual salary to be between $56,440 to $70,550. The final salary is influenced by the location of the incumbent and may fluctuate based on the qualifications, skills, and market considerations, ensuring alignment with internal and external pay equity standards. Who we are: Miller Thomson LLP is one of Canada’s fastest‑growing national business law firms, with ten offices across the country. Our consistent ability to provide practical, creative and cost‑effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry. Miller Thomson LLP is an equal‑opportunity employer and is committed to equity, diversity, inclusion, and accessibility. This is an existing vacancy, replacing a previously filled position. While we thank all applicants for their interest, due to the high volume of applications we receive, we are unable to respond to queries individually, and only those selected for an interview will be contacted. No phone calls or agencies, please. Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent department of the nature of the accommodation that you may require, to ensure your equal participation. #J-18808-Ljbffr

📌 It Support Specialist - C$56,440 - C$70,550 A Year (Toronto)
🏢 Miller Thomson
📍 Toronto