CompanyHazTrack Inc.LocationCalgary, Alberta (Remote-friendly with travel)Position TypeFull-timeCompensation$60,000 – $80,000TravelRequired - domestic and cross-border (US) as neededAbout HazTrackHazTrack builds wireless tank-level sensors and a software platform for the used cooking oil collection industry. We give collectors real-time visibility into every tank they service — cutting wasted trips, catching theft, and replacing guesswork with data. We are a quick-growing team based in Calgary, scaling hard across North America.The RoleThis is not a traditional customer success role. You are the person who keeps our field operations running in real time — coordinating deployments, managing field technicians, communicating with clients, and solving problems as they happen.When we deploy sensors across hundreds or thousands of tanks, we rely on a network of independent field technicians. Some are experienced. Some need guidance and patience. All of them need someone reachable, clear, and calm when things go sideways. That person is you.At the same time, you are the face of HazTrack to the client during deployment — sending updates, managing expectations, and making sure no one is ever left wondering what is going on.What You'll DoField Operations & Tech Management- Coordinate and manage independent field technicians during active deployments- Build and optimize daily installation routes- Be available during deployment hours — techs will call. Answer.- Troubleshoot field issues in real time: access problems, wrong tank type, equipment issues- Review and approve photo audits for every completed install before techs are paid- Track install progress and flag delays earlyClient Communication- Serve as the primary point of contact for clients during active deployments- Provide regular,



proactive status updates — clients should never have to ask- Support onboarding of new customers onto the HazTrack platform- Escalate issues to the COO when neededPlanning & Coordination- Support pre-deployment data gathering and account verification- Coordinate depot logistics, hardware staging, and shipment tracking- Help plan training sessions for technicians and client teams- Maintain clean, accurate deployment recordsWho We're Looking ForWe are not hiring for a resume. We are hiring for a person. Here is what that looks like:- You give a shit. You follow through, show up, and take pride in getting it right.- You have patience. Managing field technicians requires a lot of it — some need reassurance, some need clear direction, some just need someone to pick up the phone. You can do all three without losing your composure.- You own your work. When something goes wrong, you fix it. You do not wait to be asked and you do not pass blame.- You are detail-oriented. You catch errors before they become problems. You keep clean records and build routes with precision.- You perform under pressure. Deployments do not stop at 5pm. You can hold many threads at once and make fast decisions with incomplete information.QualificationsRequired- 1–3 years in customer success, field operations, logistics coordination, or a similar role- Strong communicator — written, verbal, and interpersonal- Highly organized with the ability to manage multiple priorities simultaneously- Comfortable working non-standard hours during active deployments- Open to occasional travel within Canada and the USBonus- Experience working with independent contractors or field technicians- Background in logistics, field services, or industrial deployment- Startup experienceWhy HazTrack- Real ownership from day one — not shadowing someone for three months- Work directly with founders who are invested in your growth- A company that is scaling fast with meaningful customers and real momentum- You will never be a cog. Every person here has outsized impact.How to ApplySend your resume and a short introduction to. Tell us something real — why this role, why now, and what you have done that makes you the right person for it. We read everything.HazTrack Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

📌 Customer Success & Field Support Specialist - C$60,000 - C$80,000 A Year (Calgary)
🏢 HazTrack
📍 Calgary