Drive success for enterprise clients at Ribbon as the Customer Success Lead. This hands-on role focuses on customer relationships and establishing scalable success processes immediately.

You will play a critical role in customer engagements, from onboarding to renewals, ensuring they maximize their use of Ribbon’s innovative AI solutions. As a pioneer in this position, you’ll shape the Customer Success landscape while driving measurable outcomes and strategic account growth.

Key Responsibilities:



• Oversee the entire customer lifecycle from onboarding to renewal • Conduct business reviews and manage escalations effectively • Build and enforce the Customer Success framework • Drive user adoption and business metrics to showcase success • Identify risks and opportunities across key accounts

Requirements: • 5–7 years of experience in Account Management or similar roles • Solid relationships with enterprise clients and stakeholders • Proficiency with CRM systems like Attio • Exceptional organizational and leadership skills • Familiarity with HR tech, enterprise software, or AI products is a bonus

Contribute to transforming the hiring landscape by ensuring customer success at Ribbon. #J-18808-Ljbffr

📌 Lead Customer Success at Ribbon (Winnipeg)
🏢 Social Leverage
📍 Winnipeg