Make an impact as an Expert Technical Support Architect at Assent, where you'll utilize advanced troubleshooting and analytical skills in a supportive, hybrid work model.

This senior role focuses on delivering exceptional support for Assent’s users and their suppliers. You will tackle complex technical issues, lead critical escalations, and shape AI-driven processes. Your ability to analyze product trends will directly influence enhancements that elevate customer experience and operational efficiency.

Key Responsibilities: • Act as the technical escalation expert for challenging issues • Manage customer escalations with explicit communication • Diagnose issues through code analysis and collaboration • Mentor junior team members and build support capabilities • Define AI workflows that improve customer interactions

Requirements: • Bachelor’s degree in a relevant field • 5-7 years of experience in technical support or similar • Strong analytical capabilities in software environments • Familiarity with support technologies and Salesforce CRM • Proven ability to drive product improvements through insights

Bring your technical expertise to enhance customer support at Assent. #J-18808-Ljbffr

📌 Expert Technical Support Architect Role (Winnipeg)
🏢 Assent
📍 Winnipeg