Join F12 as a Systems Analyst and be the first line of support for client technical issues. In this role, you will deliver exceptional IT assistance, enhancing your troubleshooting skills in a collaborative environment.
Reporting to the Manager of Service Delivery, this role is ideal for those eager to grow their IT careers. You will handle end-user support responsibilities, which include resolving IT challenges, managing account details, and addressing various technical inquiries. This position also emphasizes an understanding of network infrastructure, operating systems, and application management.
Key Responsibilities:
• Provide end-user support and resolve IT issues
• Develop client relationships by understanding preferences




• Answer technical queries with speed and empathy
• Balance quality service with effective ticket updates
• Document all interactions, ensuring clarity for the team
Requirements:
• At least 1 year of Service Desk/Support Experience
• Basic knowledge of Windows Servers and Networking
• Passion for finding technical solutions
• Certifications like Microsoft or CompTIA A+ preferred
• Willingness to be on-call or work after hours
Develop your IT troubleshooting skills and client relationship abilities while making an impact at F12.
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📌 Systems Analyst Technical Support (Edmonton)
🏢 F12.net
📍 Edmonton