Join DrugBank as a Customer Success Manager, where you will prioritize customer engagement and support during a fixed-term maternity leave. Drive onboarding and account management with an innovative, tech-driven approach.
This role encompasses the full Customer Success Manager lifecycle during a 12-month contract. You will handle a pooled portfolio, using automation and templates to boost efficiency while focusing on critical relationship-building duties. Enjoy a collaborative work environment and actively contribute to improvements in processes and tools.
Key Responsibilities:
• Own account implementation from kickoff to go-live • Prepare and verify onboarding materials before customer handoff • Conduct engaging check-ins and QBRs with clients • Monitor renewal risks and manage renewal conversations • Implement productive workflows to improve customer interactions
Requirements: • 1-2+ years in customer success or account management • Experience with CRM tools; HubSpot knowledge preferred • Strong written communication skills for customer readiness • Detail-oriented mindset with self-direction • Willingness to adapt to a fast-paced startup environment
Contribute your expertise in customer success while making a tangible impact at DrugBank. #J-18808-Ljbffr