Become a vital part of GardaWorld as a Control Centre Operator in Calgary, Alberta. This full-time role is essential for managing communications and operations across Western Canada.As a full time Control Centre Operator, you'll oversee after-hours scheduling while serving as the communication hub between agents, supervisors, and clients. Your responsibilities include managing call inquiries and resolutions, ensuring a high standard of customer service. This position also allows you to utilize insights to recommend enhancements in operations.Key Responsibilities:- Facilitate inbound and outbound call management- Collaborate with management to address operational issues- Resolve customer complaints and provide solutions- Maintain ownership of requests from start to finish- Recommend process improvements based on collected dataRequirements:- High school diploma or equivalent is mandatory- 1-2 years of customer service experience essential- Capable of working under pressure in a fast-paced setting- Multitasking and prioritization skills required- Minimum typing speed of 50-60 words per minuteHarness your communication skills to make a difference at GardaWorld in Calgary!#J-18808-Ljbffr

📌 Casual Control Centre Operator (Winnipeg)
🏢 GardaWorld
📍 Winnipeg