Elevate customer success with Suger as an Enterprise Customer Success Manager in Vancouver. Manage strategic enterprise accounts, driving engagement and retention in a hybrid work model.
In this full-cycle role, you will be responsible for onboarding, implementation, and maintaining relationships with key enterprise customers. You'll work closely with cross-functional teams to ensure the success of your accounts and identify expansion opportunities. This agile position emphasizes proactive account management and high-touch customer engagement.
Key Responsibilities:
• Own and manage a book of Enterprise accounts from kickoff to renewal
• Lead customer onboarding and implement marketplace listings
• Conduct daily customer calls for support and troubleshooting




• Facilitate renewals and maintain detailed account notes
• Contribute to internal documentation and team syncs
Requirements:
• 3+ years in Customer Success or Account Management
• Experience with enterprise customers in B2B SaaS
• Excellent written and verbal communication skills
• Strong project management abilities
• Proactive in identifying customer needs and risks
Drive customer success and engagement within enterprise accounts at Suger, leveraging strong communication and project management skills.
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📌 Enterprise Customer Success Manager at Suger (Vancouver)
🏢 Suger.io
📍 Vancouver