Senior ServiceNow CSM Developer to design, develop, configure, customize, and enhance ServiceNow Customer Service Management (CSM) solutions.

We are seeking an experienced

Senior ServiceNow CSM Developer

to design, develop, configure, customize, and enhance ServiceNow Customer Service Management (CSM) solutions. The successful candidate will serve as a senior technical resource and work closely with business and technical teams to deliver scalable ServiceNow solutions. Duration - 1 year plus extension Key Responsibilities Design, develop, configure, and enhance

ServiceNow CSM

solutions. Implement and support

Virtual Agent, ServiceNow Portal, Now Mobile, and Agent applications . Develop applications using

ServiceNow App Engine . Develop and support solutions across

ITSM, Service Catalog, and Portals . Design and troubleshoot third-party integrations with omni-channel platforms such as

3CLogic and Twilio . Analyze business requirements and workflows and translate them into effective technical solutions. Ensure development and configuration follow ServiceNow and industry best practices. Troubleshoot complex platform and integration issues and provide production support. Maintain technical documentation, development standards, and platform best practices. Collaborate with business stakeholders, developers, and technical teams throughout solution design and delivery. Required Skills & Experience 4+ years of hands-on ServiceNow development experience , including configuration, customization, and enhancements. Strong development experience with

ServiceNow Customer Service Management (CSM) . Experience with

ITSM, Service Catalog, Portals, Virtual Agent, Now Mobile, and Agent applications . Experience developing applications using

ServiceNow App Engine .



Experience integrating ServiceNow with third-party/omni-channel solutions such as

3CLogic, Twilio, or similar platforms . Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and stakeholder management skills. Mandatory Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist – CSM (CIS-CSM) Nice to Have ServiceNow Certified Application Developer (CAD) . ITIL Foundation V3 certification. Experience with

ServiceNow HR scoped applications and ITOM . We are seeking an experienced

Senior ServiceNow CSM Developer

to design, develop, configure, customize, and enhance ServiceNow Customer Service Management (CSM) solutions. The successful candidate will serve as a senior technical resource and work closely with business and technical teams to deliver scalable ServiceNow solutions. Location - Calgary Work Mode - 5 days per week onsite Duration - 1 year plus extension Key Responsibilities Design, develop, configure, and enhance

ServiceNow CSM

solutions. Develop and customize ServiceNow applications using

JavaScript, XML, and AngularJS . Implement and support

Virtual Agent, ServiceNow Portal, Now Mobile, and Agent applications . Develop applications using

ServiceNow App Engine . Develop and support solutions across

ITSM, Service Catalog, and Portals .



Design and troubleshoot third-party integrations with omni-channel platforms such as

3CLogic and Twilio . Analyze business requirements and workflows and translate them into effective technical solutions. Ensure development and configuration follow ServiceNow and industry best practices. Troubleshoot complex platform and integration issues and provide production support. Maintain technical documentation, development standards, and platform best practices. Collaborate with business stakeholders, developers, and technical teams throughout solution design and delivery. Required Skills & Experience 4+ years of hands-on ServiceNow development experience , including configuration, customization, and enhancements. Strong development experience with

ServiceNow Customer Service Management (CSM) . Experience with

ITSM, Service Catalog, Portals, Virtual Agent, Now Mobile, and Agent applications . Experience developing applications using

ServiceNow App Engine . Experience integrating ServiceNow with third-party/omni-channel solutions such as

3CLogic, Twilio, or similar platforms . Strong development skills in

JavaScript, XML, and AngularJS . Excellent analytical, troubleshooting, and problem-solving skills. Solid communication and stakeholder management skills. Mandatory Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist – CSM (CIS-CSM) Nice to Have ServiceNow Certified Application Developer (CAD) . ITIL Foundation V3 certification. Experience with

ServiceNow HR scoped applications and ITOM . Disclaimer: AI may be used in evaluating candidates. This posting is for an existing vacancy. #J-18808-Ljbffr

📌 Senior ServiceNow CSM Developer to design, develop, configure, customize, and enhance ServiceNow Cus (Winnipeg)
🏢 S.i. Systems
📍 Winnipeg