Position ResponsibilitiesHandle sensitive issues in order to ensure customer satisfaction; Provide detailed oral and written communication to business areas regarding inquiry resolutions; Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives; Meet personal/teamqualitative and efficiency targets.Apply premium payments and deposits to policiesFacilitate changes in payment mode, banking details, and pre-authorized checkingProcess wire, refund, suspense clearing, premium offset and chargebackIn charge of responding to general billing and policy change inquiriesConduct research and historiesRequired QualificationsExcellent verbal and written communication skillsKeen attention to detail with solid analytical abilitiesPrevious experience in the customer service industryFully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.Preferred QualificationsPost‑secondary education or equivalent work experienceKnowledge of AMAC and IMAC systems is considered an assetExperience with Living Benefits and Life Benefits is a strong assetHigh aptitude to learn and apply information quicklyStrong interpersonal and collaboration skillsAbility to work efficiently in a fast‑paced, evolving environment while maintaining professionalismCustomer‑centric mindset with a proactive, “go‑above‑and‑beyond” approachWhen you join our teamWe’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.As part of our global team,



we’ll support you in shaping the future you want to see.Referenced Salary LocationHalifax, Nova ScotiaWorking ArrangementHybridSalary range is expected to be between$42,525.00 CAD - $70,875.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and training. If you are applying for this role outside of the primary location, the salary range for your location will be available through HR.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S.,



please contact HR for more information about U.S.-specific paid time off provisions.Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.#J-18808-Ljbffr

📌 Policy Specialist - C$42,525 - C$70,875 A Year (Toronto)
🏢 Manulife
📍 Toronto