Customer Service Representative - Humboldt, SK - Full TimeEmbark on a rewarding career journey as a Customer Service Representative at Masterfeeds Humboldt. In this role, you'll be the heartbeat of our customer interactions, providing insightful guidance on our products and services.As a dedicated advocate for customer happiness, you'll address concerns with empathy, navigate complaints with finesse, and seize opportunities to direct customers. Your daily mission is to ensure that every customer feels valued and understood, taking pride in the crucial role you play in our company's success.If you're passionate about making a difference and eager to be part of a team that cherishes customer satisfaction as a core value, we invite you to apply. Your journey with us will be filled with learning, growth, and the joy of knowing that you're making a real impact.As a Customer Service Representative, the following will be your key responsibilities:Receiving and processing ordersUnderstand Masterfeeds product and service and share that knowledge with the customerMaintain organized records of all orders, invoices and customer communicationsRespond to customer inquiries regarding order status, product availability, and shipping information and provide follow up to the customerEnsure proper communication between sales desk and manufacturing plantWork with other departments to create,



maintain and track pick-up and deliveriesMaintain a safe and sanitary atmosphere and ensure compliance with quality standardsOther duties as assignedRequirementsMust be legally eligible to work in CanadaExceptional customer service skillsAbility to prioritize tasks and follow-upUnderstand and communicate in English (verbal/written)Proficiency in Microsoft Office and internet applicationsAnalytical, organizational and problem-solving skillsAbility to make good judgments and quick decisionsPreferredPrevious experience in a similar roleHigh school diploma or equivalentWhy work with us?At Masterfeeds, we are proud to be a leading nutrition provider for animal agriculture in Canada since 1929, with over 20 feed manufacturing plants across the country, employing over 600 people, and supporting over 7000 Canadian farm families every year.We offer:A competitive wage and pension planGroup insurance benefits, including health, dental, and visionReferral incentives for bringing recent talent to our teamA supportive and inclusive work environmentBenefits of working at Masterfeeds:We are a financially solid and stable organization, a leader in animal nutrition. We offer a comprehensive salary and commission structure to obtain optimal income potential, pension plan, group insurance benefits, vehicle allowance program, and attractive performance incentives.We are committed to the principles of employment equity and encourage all qualified candidates to apply. If you require accommodation during the recruitment process, please contact the Human Resources department at [email protected] Intelligence (AI) tools may be used to help review and assess applications during our recruiting process. The tools support our team's evaluation, but every hiring decision is made by our authorized hiring professionals.#J-18808-Ljbffr

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