Become a Technical Implementation Expert at BCES Global, leading product onboarding and client success initiatives within our SaaS framework. This role is vital for ensuring effective user adoption.
As a customer-facing specialist, you will implement and configure the platform for new clients while managing support and training sessions. Your technical expertise will empower users and drive satisfaction levels.
Key Responsibilities:
• Guide full-cycle platform implementations for recent clients
• Configure specific client setups and maintain standards
• Provide customer support and escalate issues as needed
• Conduct product demonstrations for sales support
• Develop training materials and onboarding documentation
Requirements:
• Bachelor’s degree in IT or related field
• 3-5 years in software implementation or similar roles
• PMP Certification preferred
• Excellent communication and relationship-building skills
• Must be able to travel across North America
Lead client success and product effectiveness in this pivotal Technical Implementation Expert role at BCES Global.
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📌 Technical Implementation Expert at BCES Global (Ottawa)
🏢 Socket.dev
📍 Ottawa