Executive Full Time Thornhill, ON Hybrid $100,000 - $130,000 CAD per yearHighclere Capital is a growing, Ontario-based mortgage finance company focused on providing innovative lending solutions to underserved borrowers across Canada. With a sharp eye on compliance, service excellence, and responsible growth, we partner with mortgage professionals to deliver tailored financing with speed and integrity.As a remote-first team, we are building a culture rooted in accountability, collaboration, and a shared commitment to doing the right thing—for our brokers, our partners, and one another.About the RoleHighclere Capital is seeking a Director, Operations Transformation to lead high-impact operational improvement initiatives across the business. Reporting to the CEO and President, this role will be responsible for identifying opportunities to improve efficiency, strengthen processes, and support the adoption of technology, automation, and AI across the organization.This role goes beyond traditional project management. The Director, Operations Transformation will be responsible for diagnosing operational challenges, designing future-state processes, leading cross-functional transformation initiatives, and ensuring improvements are implemented successfully and sustained over time.This is a hands-on leadership role for someone who enjoys identifying opportunities, building structure, and helping teams improve how work gets done.Working closely with leaders across Sales, Credit Operations, QA, Risk, Finance, Operations, and Technology, this individual will play a key role in helping Highclere scale effectively while improving service, efficiency, and overall business performance.Core ResponsibilitiesOperational Diagnostics & Process ImprovementLead operational reviews to identify inefficiencies, bottlenecks, risks, and opportunities for improvementAssess current workflows and design future-state processes that improve efficiency, consistency, and scalabilityIdentify opportunities to leverage automation, AI,



and technology solutions to improve business processesDevelop business cases and recommendations to support operational improvements and investment decisionsLead high-impact transformation initiatives across multiple business areasDevelop and maintain a transformation roadmap aligned with company priorities and long-term growth objectivesIdentify and prioritize operational improvement opportunities based on business impact, risk, scalability, and efficiencyProvide strategic oversight and direction to transformation initiatives while partnering with project managers and business leaders on executionRemove barriers, influence decision-making, and maintain momentum across transformation initiativesChange Management & Stakeholder EngagementAct as a change leader by supporting the adoption of new processes, systems, and operating modelsPartner with senior leaders across the organization to ensure initiatives align with business needs and prioritiesCommunicate effectively with stakeholders at all levels to drive alignment, accountability, and buy-inSupport the development of change management, communication, and training plans as requiredGovernance & Business PerformanceEstablish governance frameworks, success metrics, and reporting mechanisms for transformation initiativesMonitor the impact of implemented changes and ensure improvements are sustainable over timePrepare presentations, business updates, and recommendations for executive leadershipEnsure transformation initiatives align with regulatory expectations, risk considerations, and business prioritiesProvide executive-level visibility into progress, risks, dependencies, and business outcomesLead, mentor, and develop transformation team members and other resources as applicableFoster a culture of accountability, innovation, continuous improvement, and collaborationSupport the development of internal capabilities related to operational excellence, change management,



and process improvementSkills & ExperienceMust-Have QualificationsBachelor’s degree in Business, Finance, Engineering, Operations, or a related field7+ years of experience in operations, banking, consulting, business transformation, or process improvement rolesAt least 3 years of leadership experience leading teams, transformation initiatives, or enterprise change programsExposure to or experience with process improvement methodologies such as Lean, Six Sigma, Agile, or similar frameworksExperience supporting or leading cross-functional operational improvement or transformation initiatives across multiple business areasStrong analytical and problem-solving skills with the ability to identify root causes and practical solutionsStrong communication, relationship management, and stakeholder engagement skillsStrong technology aptitude and comfort working with automation, AI, reporting tools, and operational systemsWhat Sets You ApartYou are highly analytical and enjoy solving complex operational challengesYou are comfortable leading through ambiguity and building structure where it does not yet existYou are able to balance strategic thinking with hands-on executionYou build strong relationships and are effective at influencing stakeholders across the organizationYou are energized by change and motivated by improving how work gets doneYou take ownership of outcomes and are committed to delivering measurable business impactAdditional InformationSalary range: $110,000–$130,000 plus bonus eligibilityCandidates must be legally eligible to work in CanadaOur Commitment to Inclusion and AccessibilityHighclere Capital is an equal chance employer and is committed to creating an inclusive, accessible workplace for all employees.Accommodation is available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with applicable accessibility legislation. Any information received relating to accommodation will be addressed confidentially.Use of AI in RecruitmentHighclere Capital may use AI-enabled tools to help review and organize applications. All hiring decisions are made by qualified members of our recruitment team.#J-18808-Ljbffr

📌 Director, Operations Transformation - C$110,000 - C$130,000 A Year (Dorval)
🏢 Highclere Capital
📍 Dorval