Reports to: Manager

Division: COWS Ice Cream

Summary of Position:

This person is responsible for the day to day operation of the ice cream store in the absence of the Manager. The ice cream assistant manager will be mainly ice cream focused, but will also be responsible for overseeing the operation of the retail store in the absence of the manager and retail assistant manager. This includes being accountable for the daily staffing and general administrative duties as well as providing leadership in the area of customer service.

Duties Include (but are not limited to):
Demonstrating COW WOW SERVICE: “All COWS customers must receive above and beyond care and attention- better than would ever be received anywhere in the world at all times!”
Greeting and serving all customers
Being competent in all phases of work done by scoopers, sales people, and supervisors
Ordering products and supplies
Handling staff and customer concerns
Handling voids
Preparation of all menu items, including cone batter, waffle cones and dishes
Replenishing paper supplies and syrup toppings




Being a liaison between staff and management
Opening and closing the store
Preparing bank deposit
Handling cash – making change
Maintaining the fresh dairy clean atmosphere of the COWS store
Maintaining a clean fresh personal appearance at all times
Assisting in training of ice cream and supervisory staff
Other duties to secure the overall operation of the store

Qualifications:
Is energized by customer interaction
Has robust verbal and communication skills
Has the ability to build a relationship with the customers and staff
Has a solid team spirit
Has a competitive spirit and a desire to sell
Has productive and creative problem solving skills
Has solid leadership and organizational skills
Has a sense of humor

Physical Requirements:
Repetitive tasks, specifically in the wrists
Bending, lifting up to 30 lbs.
Standing for the duration of the shift

Other Requirements:
Reliable transportation
Availability from mid-May to October (preferably)

📌 Ice Cream Assistant Manager Charlottetown
🏢 COWS
📍 Charlottetown